help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't sync or update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2016 20:58

‎01-05-2016 20:58

I've a new Fitbit charge that will not sync or complete updates with the app on my iPhone 6. I'm a new user and already getting frustrated - it's a cool idea but I'm not patient enough to mess around much more than I have. I've tried all the troubleshooting - turned phone off and on, made eyes phone is updated and Bluetooth enabled, no other devices are running on Bluetooth. Help!
Best Answer
0 Votes
1 REPLY 1

‎01-06-2016 06:31

‎01-06-2016 06:31

A warm welcome to our new friend @berniece2000! Thanks for joining us! Smiley WinkI'd like you to restart your tracker and follow these exact steps:

 

-Reboot your iOS device.

-Open your iOS settings, turn off Blutooth for 10 seconds, and then turn Bluetooth back on.

-Double check your iOS device is connected to the internet.
-Open the Fitbit App to initiate a sync.

 

If this doesn't work, I'd recommend you set up your tracker as a new device by following these instructions. 

 

Hope this helps, let me know how it goes! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes