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Can't sync to my phone

ANSWERED
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‎01-13-2016 16:22

‎01-13-2016 16:22

Gets all the way to the finishing screen and doesn't get past that.
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1 BEST ANSWER

Accepted Solutions

‎01-16-2016 07:18

‎01-16-2016 07:18

Welcome to the Fitbit family @Bsimons! Allow me to help, as @SunsetRunner mentioned the first step to try is the restart if the issue persists you can try the following:

 

  1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  2. Force quit the Fitbit app and open it again.
  3. Reboot your mobile device and then open the Fitbit app again.
  4. If your tracker didn't sync, try syncing with your computer.

Hope this helps! Keep me posted :). 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
2 REPLIES 2

‎01-14-2016 03:04

‎01-14-2016 03:04

Hi @Bsimons

 

If not already done, feel free restarting the tracker & the phone.

 

Restart the tracker

 

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

 

 

Best Answer
0 Votes

‎01-16-2016 07:18

‎01-16-2016 07:18

Welcome to the Fitbit family @Bsimons! Allow me to help, as @SunsetRunner mentioned the first step to try is the restart if the issue persists you can try the following:

 

  1. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  2. Force quit the Fitbit app and open it again.
  3. Reboot your mobile device and then open the Fitbit app again.
  4. If your tracker didn't sync, try syncing with your computer.

Hope this helps! Keep me posted :). 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer