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Can't sync with phone

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‎07-17-2016 16:49

‎07-17-2016 16:49

Everytime I hit the button to try and sync with my iphone the stopwatch starts.  Eventually I do get the number to type in phone to sync but it doesn't take.  I think it's because the stopwatch is starting instead of my fitbit going into the mode it should when you hold button down for three seconds.  Can anyone help?

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‎07-18-2016 13:21

‎07-18-2016 13:21

Hi @tracyault and welcome!

Are you trying to restart your tracker? If so, the charging cable has to be plugged into a USB and your tracker while you hold the button for three seconds to restart it. Click here for more details.

Additionally, I would recommend:

 

1. Rebooting your iOS device.

2. Opening your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

3. Open the Fitbit App to initiate a sync.


Let me know if this helps!

Derrick | Retired Moderator, Fitbit
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