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Can't turn on GPS tracking

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‎04-20-2020 05:26 - last edited on ‎05-04-2020 14:58 by

‎04-20-2020 05:26 - last edited on ‎05-04-2020 14:58 by

What is going on with using GPS in the phone to track? I can't turn it on! I use this to track my steps. I would think that is a feature considered to be important. 

 

 

Moderator edit: subject for clarity

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‎05-04-2020 14:55

‎05-04-2020 14:55

Welcome to the Fitbit Community, @Didobbs. I am sorry for the delayed response.

 

I am sorry to hear you're unable to turn on GPS in the phone to track. Thanks for trying to resolve this, I totally understand how you are feeling as this is an important feature and I am here to help. 

 

I recommend confirming if your app and Fitbit device are up to date. In order to resolve difficulties with GPS I recommend following the complete troubleshooting instructions in this help article: How do I use GPS on my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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