Can’t view or change notifications in the app

[hjs1122]

Notifications in the app will not allow you to view or change 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @hjs1122.

Thanks for the details shared in your post. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. If the issue persists, sync your tracker and uninstall/delete the Fitbit app from your phone. After that re-download the Fitbit app and sign back in. 

For more information about notifications, see How do I get notifications from my phone on my Fitbit device?

By the way, I've moved your post to iOS App board so we can keep our forums organized.

Hope this helps!

[hjs1122]

Did not work. When you click on notifications it does nothing. I’m not getting any text on Fitbit only calls are coming through.

[LiliyaFitbit]

Thank you for your reply, @hjs1122.

I am sorry to hear the issue persists, thank you for your efforts. I recommend confirming if your phone is up-to-date: Update your iPhone, iPad, or iPod touch. For troubleshooting instructions, see Troubleshooting quick tips for iPhones.

Hope this gets you back on track.

[xseminole4lifex]

This still does nothing. Everything is up to date, phone has been reset, logged out of the app and forced quit, literally every option I can think of has been done and it still does nothing once you click on “notifications” under the device under My Account. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @xseminole4lifex.

Thank you for joining the thread and sharing that you're experiencing the same issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

See you around.

[xseminole4lifex]

The issue still remains. Upon clicking notifications, nothing happens. I can click on everything else and it works fine, but populating a list of apps that have permission to send notifications from your phone to your device doesn’t work properly. But it sure would be nice if it did so I can get some notifications from specific apps to my watch instead of having to pull out my phone all the time. Thanks!

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @xseminole4lifex.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I understand how you are feeling and would like to confirm if you've tried to uninstall and reinstall the Fitbit app?

Hope this helps!

[xseminole4lifex]

That seemed to have fixed the issue. Thank you!

[LiliyaFitbit]

Thank you for your reply, @xseminole4lifex.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums. Happy stepping!