Can you have multiple devices linked in the same account?

[Steinson]

Can you have more than I device on your account at one time

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @Steinson 

You can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time. Please review this help article here for more information: https://help.fitbit.com/articles/en_US/Help_article/1715/?q=Multiple+devices&l=en_US&fs=Search&pn=1

😃 Please let me know if this answers your question. If this does indeed answer your question could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[Steinson]

Can I fitbit ace 2 to my account as adult and not kid as I’m an adult with small wrists

Sent from my iPad

[SunsetRunner]

Hello again @Steinson 

If I understand your question correctly you are asking if the Ace 2 be set up as Adult Account. Your wanting to use the Ace 2 due to having small wrist. Ace 2 was designed for kids, but it has no age limit. The allowed age to use the Ace is 6+. With this being said, the Ace 2 can be set up on an adult account.

😃 Please let me know if that answers your question.

[Steinson]

I am waiting for it to charge but it says set up ace 2 kids is that ok?

Sent from my iPad

[SunsetRunner]

Yes that’s correct @Steinson 😉 Let me know how it goes.

[Steinson]

Can you check I’ve set it up right please, ( I’m physically disabled so may of gotten it wrong) I understand I can 2 devices on the same account even though the ace is for kids I’d like it set up for a adult.

Thanks

Sent from my iPad

[SunsetRunner]

Hello again @Steinson 

I can’t check to see if you set it up correctly because I have no way to see your account. I don’t want to mislead you or cause confusion. I THINK you are trying to put an Ace 2 with another Fitbit Tracker on the same account. As I said in my earlier post you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time. So since Ace 2 doesn’t fall under the Fitbit App Gallery usage it should be okay. Because having multiple devices on one account is a bit more complex then the usual single account I think you would be better suited to call Fitbit Customer Service to walk you through the steps instead. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Once you successfully have this set up I would read this help article here to learn how to manage such an account: https://help.fitbit.com/articles/en_US/Help_article/1715/?q=Multiple+devices&l=en_US&fs=Search&pn=1