Cannot Login to Fitbit app - (NetworkbitKit.HTTPError error 1.)

[Stacey.lewin4]

 I have tried for the last two days to login into my Fitbit app. It says there is a (NetworkbitKit.HTTPError error 1.)The login in details are correct. I have deleted the app and reloaded it onto my iPhone. Please help! I need the steps counted for my medical aid points. 

I even tried to reset my password just incase and it says Failed to send (com.fitbit.HTTP error0).

[Isabelleke]

I am facing the same problem, thank you for any help!

[Stacey.lewin4]

Please can someone help. It's still doing the same thing. Thank you.

[Santiago-E]

I'm having the same issue. The problem seems to have started after I last updated the Fitbit app.

[MarcoGFitbit]

Hello @Santiago-E, @Stacey.lewin4 and @Isabelleke, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If you haven't done it yet, I would like to suggest you to update the Fitbit app. If you already have, please try the following when trying to log in to the app:

• Turn off WiFi and Bluetooth from your phone settings
• Open the Fitbit app and try to log in again. 
• If you're unable to log in yet, please swipe up on your phone and enable Bluetooth and Wifi from the Control Center and try again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Santiago-E]

The issue was solved. I was able to log in after I turned off wifi and
bluetooth from my phone settings.

Thanks

[MarcoGFitbit]

Hello @Santiago-E, I hope you're doing well, thanks for coming back and let me know you were able to log in after turning off WiFi and  Bluetooth from your phone settings, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

Happy stepping!