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Cannot access Account view on iPhone 6 w/3.39 update

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‎03-06-2021 06:08

‎03-06-2021 06:08

I use an iPhone 6. Latest update for this phone is iOS 12.5.1. Fitbit app version 3.39 broke access to the Account view. As a result I cannot change my Clock Face, which I like to do when I become more active during the warmer months. 

 

Please update the app to restore access to the Account functions.

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Accepted Solutions

‎03-07-2021 08:34

‎03-07-2021 08:34

Hello @TrickyDave and welcome to the Help forums.  Other users are reporting odd behavior with Fitbit app v3.39.  Please try the following:

  • Delete the Fitbit app
  • Restart your phone
  • Re-download the app
Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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1 REPLY 1

‎03-07-2021 08:34

‎03-07-2021 08:34

Hello @TrickyDave and welcome to the Help forums.  Other users are reporting odd behavior with Fitbit app v3.39.  Please try the following:

  • Delete the Fitbit app
  • Restart your phone
  • Re-download the app
Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes