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Cannot access to the Fitbit app

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‎06-26-2023 19:20 - last edited on ‎06-30-2023 05:38 by Fitbit Moderator

‎06-26-2023 19:20 - last edited on ‎06-30-2023 05:38 by Fitbit Moderator

Cannot connect to the Fitbit app, won’t let me log in or sync device. Anyone else having issues??

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎06-27-2023 01:38

‎06-27-2023 01:38

Hi, @HamTobinn, welcome to the community, have you just installed an update? please let us know the make & model of your cellphone.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎06-27-2023 08:03

In response to Gr4ndp4

‎06-27-2023 08:03

I cannot install an update to my Fitbit inspire 3 because it will not connect. Phone is a iPhone 12 system is up to date. 

Best Answer

‎06-27-2023 10:03

In response to HamTobinn

‎06-27-2023 10:03

Hi, @HamTobinn, I think this may be an iOS issue so I'm going to move your post to the iOS board where I'm confident other community members will be happy to assist you.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎06-30-2023 05:59

In response to Gr4ndp4

‎06-30-2023 05:59

Welcome to the forums, @HamTobinn. @Gr4ndp4 Thanks for the help.

@HamTobinn Thanks for the details provided, and making sure your phone is updated. Let me share our team recently released a new update for the Fitbit app, so please make sure to install it once you see it available. Once that is done, reboot your phone, log back in to your account and try updating your Inspire 3 one more time. For more instructions, see this help article.

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