11-22-2016 15:45
11-22-2016 15:45
I accidently removed Mobile Track from my list of devices. I want to add it back, but when I click on 'Set up a device' I DONOT see the 'No Fitbit Yet' option in my drop down. How do I add Mobile Track back to my account. Using iOS 10.1 with the latest version of your app. Thanks!
11-22-2016 18:30
11-22-2016 18:30
@oldschoolerz If I go to add Mobile Track to my iOS app, after I click on "Set up Device", at the very bottom of my screen it has "Mobile Track". (Actually a stationary tab - not in the scroll down list of devices.)
I actually almost missed it - perhaps you didn't see it?
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
11-22-2016 18:31
11-22-2016 18:31
11-23-2016 15:23
11-23-2016 15:23
@oldschoolerz It's worth double checking to see if your iOS device is compatible with MobileTrack, click here to double check.
If your iOS device is compatible, you should see the option to pair MobileTrack at the bottom of your setup page like the screenshot below. Keep me posted.
11-24-2016 12:30
11-24-2016 12:30
@oldschoolerz Welcome to the Fitbit Community! Did you tried @Aggie097 and @Kmransom123 suggestions to double check if the option is there? If you had it before, means that your phone supports that feature so it must be there.
If you haven't found it yet, try logging out from the app, rebooting your phone, and logging back in to the Fitbit app. That should help as well.
Try that out and let me know how it goes!