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Cannot connect to the phone

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‎08-15-2017 00:33

‎08-15-2017 00:33

I've updated the app on Sunday,since then my Fitbit blaze cannot connect to the phone(iPhone 7).... the progress bar stuck at the middle does not move anymore. 

Does any body know what happened to my Fitbit or is the device problem???

many thanks:)

Best Answer
1 REPLY 1

‎08-15-2017 07:01

‎08-15-2017 07:01

@zdznininiu12  Here is something to try -- not an expert on all things Fitbit or iPhone -- but this has worked for me when good apps act badly.  Log out of the app and then force quit the app.  Restart your phone -- when you turn off your phone, wait about 30 secs to restart it.  Log back in to the app and see if it will sync.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer