Charge 2 Not Syncing.

[ap1025]

I set up my new Charge 2 this evening via the app on my iPhone 6.

It synced okay when I first set it up.

I have tried to sync it again this evening with new settings e.g. an alarm, and it just WILL NOT SYNC.

So far re troubleshooting I have tried:

Turning bluetooth on and off

Turning device on and off

Resetting Charge 2

Combination of all of the above

Forgetting the device on my iPhone bluetooth settings to try and reconnect

Deleting the device on the app and trying to start from scratch

I have then tried connecting the Charge 2 via my Mac to see if my phone was the problem, but again my laptop cannot "find" the FitBit when I try to connect a new device. So I can't connect it to this either. 

Any help would be greatly appreciated as I have been through all suggested "troubleshooting" methods to no avail! And now feel thoroughly out of options!!

Thanks!

Abi

Moderator Edit: Format.

[MarcoGFitbit]

Hello @ap1025, thanks for joining us, it's great to have you on board. 

Are you getting any kind of error message when you try to sync? If so, please reply to me with a screenshot of the error message so I can check it further. If you're not receiving an error message it's possible the tracker is taking a bit longer to sync which can be caused by interference in the Bluetooth or the Wi-Fi signal, which is why I would like to suggest you to enable All-day Sync in the app in order for the tracker to maintain a constant bond with your phone. 

To enable All-day Sync:

1. Open the Fitbit app and tap on Account
2. On the next screen tap on your tracker's name.
3. Scroll down and enable All-day Sync. 
4. Go back to the Dashboard and swipe it down, once you release the screen the tracker will start syncing. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.