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Cannot get FB One to sync to new iPhone 6 Plus

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‎01-04-2016 13:24

‎01-04-2016 13:24

Ever since I upgraded my phone, my Fitbit has not been able to sync.
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3 REPLIES 3

‎01-04-2016 14:06

‎01-04-2016 14:06

Hi @Astanford and welcome to the Community,

I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions.

This should help you out, but keep me posted either way!

Derrick | Retired Moderator, Fitbit
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‎01-05-2016 06:58

In response to DerrickS

‎01-05-2016 06:58

Please advise as soon as you get a chance. Thank you!! 🙂 ~Angel Sent from my iPhone
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‎01-05-2016 16:24

In response to Astanford

‎01-05-2016 16:24

Hi @Astanford, I'd recommend the following:

1. Restart your tracker.

2. Reboot your iPhone.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Re-pair your tracker to your account with the "Add an additional tracker..." instructions. 

I don't mean to sound redundant, but this should help you out!

Derrick | Retired Moderator, Fitbit
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