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Cannot log into Fitbit app on iPhone

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‎10-25-2019 14:32

‎10-25-2019 14:32

I am unable to log into the Fitbit app on my iPhone. I uninstalled and reinstalled the app which did not help. I am getting the following message when I attempt to log in: "Oops, something went wrong. Please try again"

I have verified that I am using the correct user name and password. 

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‎10-25-2019 19:05

‎10-25-2019 19:05

Hello and welcome @irongrl 

I apologize for the late response. I see you posted this 4 hours ago so I’m unsure if this is still in issue or not. If indeed it’s still an issue I'd suggestion if the WiFi connection is enabled, disable it and  try with mobile data to see if you can log in. Once your logged back into the Fitbit App the turn your WiFi back on.

😃 please let me know if this resolves your login issues. 

 

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3 REPLIES 3

‎10-25-2019 19:05

‎10-25-2019 19:05

Hello and welcome @irongrl 

I apologize for the late response. I see you posted this 4 hours ago so I’m unsure if this is still in issue or not. If indeed it’s still an issue I'd suggestion if the WiFi connection is enabled, disable it and  try with mobile data to see if you can log in. Once your logged back into the Fitbit App the turn your WiFi back on.

😃 please let me know if this resolves your login issues. 

 

Best Answer

‎10-25-2019 19:51

In response to SunsetRunner

‎10-25-2019 19:51

I was able to get logged back in. I'm not sure what the issue was but it seems to have resolved itself. Thanks for your reply!

 

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‎10-26-2019 17:41

In response to irongrl

‎10-26-2019 17:41

I’m so happy your back up and running again @irongrl!! Happy Stepping!!😃

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