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Cannot log onto app

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Have not been able to sync my blaze to my iPhone since last night. Logged out of app and now cannot log back in. What's up?

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Hello @Jwgroves6, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

When trying to log in on the app, are you receiving an error message?, or does a loading wheel gets stuck? Also, are you able to log in to the online Dashboard using an internet browser? 

 

Please restart your phone, make sure WiFi or mobile data is enabled and try to log in again, let me know in case you need anything else. 

 

Keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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The wheel seems to get stuck and just continues to run without logging on.

Sent from my iPhone
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Hello @Jwgroves6, I hope you're doing well. 

 

Thanks for replying, I was able to confirm that we're currently experiencing an issue that's preventing people from logging into their accounts on iOS. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

 

I sincerely apologize for the inconveniences this issue has caused you, thank you for your patience and understanding. 

 

Keep me posted in case you need anything else. Smiley Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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