Cannot pair Charge 3 with iPhone XR

[Shyam]

My charge 3 does not pair now. When I try to pair the screen says Found tracker and connecting. The wheel just goes round and round and does not give me a four digit number to pair. 
I have tried powering the charge 3 off, logging out of the app but nothing works. 
what is the next step? 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @Shyam, it's nice to see you again in our Community Forums. 

I am sorry to hear your Charge 3 tracker won't pair. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Go into your phone's Bluetooth menu.
5. Tap on the icon next to your Fitbit device.
6. Press Forget this device.
7. Re-open the Fitbit app and try to set up your device again.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

If you continue experiencing difficulties, in case you have other trackers or MobileTrack paired to your Fitbit account at the moment, please remove them and try to set up your Charge 3 again after that. 

Keep me posted on the outcome. 

[Shyam]

Thank you very very much. I got the Charge 3 to pair with my XR finally!

i do appreciate your input. 

shyam 

[Shyam]

I have already replied on the IOS forum.
Thanks a lot for your help and I did manage to pair my Charge 3 with the XR.

Shyam

Sent from my iPhone

[LiliyaFitbit]

Hi @Shyam, thank you for your reply.

I am glad to hear you got your Charge 3 to pair with your phone! Thank you for posting the update here. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!