Cannot pair charge 2 with iPhone 6

[Allison25]

Just got charge 2 delivered on sat and can not pair it. I have restarted it, switched Bluetooth on and off, deleted Fitbit app and downloaded, removed old Fitbit, rebooted phone- any other suggestions? 

[MarcoGFitbit]

Hello @Allison25, thanks for joining the Fitbit Community, it's great to see new faces around! 

If your Charge 2 is not setting up with your phone, please try the following:

1. Restart your Charge 2 once again, only this time, leave it plugged in and charging.
2. Restart your phone one more time. 
3. Turn off the Bluetooth on your phone and open the Fitbit app.
4. Tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device", when you're prompted to enable Bluetooth, please do. 
5. Choose your tracker and follow the onscreen instructions to continue

Additionally, make sure there are no other Bluetooth devices that might interfere with the set up process and that your iPhone 6 is currently running iOS 9 or older.

I hope this can be helpful, give it a try and let me know the outcome. 

[Dimple.jay]

I received my FitBit Charge 2 yesterday from US to India and feeling so worried that im unable to get this setup with my iphone 6 

I would like this to get fixed, I have tried all alternative steps by connecting through Laptop and Mobile and did enough of restarts. 

Initially i have set it up with Android through gmail account and requested for account deletion of gmail which was deactivated. 

Now im trying to set up the tracker with iphone 6 through my hotmail account whereas it shows an error request failed: internal serve error (500) and ticket logged 18765193

Need help 

[MarcoGFitbit]

Hello @Dimple.jay, I hope you're having a great day, thanks for joining the Fitbit Community! 

Having checked the information you provided I contacted our Support Team and it seems you have already received a response from them. It seems your tracker has now been set up to your account, would it be possible for you to confirm this with me or our Support Team in case you're still experiencing any inconveniences? That will be very helpful. 

Additionally, if there's anything else I can do for you, please keep me posted.