Cannot pair new charge 2 tracker iphone 6, ios 10

[grfman]

Just bought a Charge 2, tried to pair it with my iPhone 6+ IOS10.2, key in the 4 digit paring code but it kept showing "Connecting to Fitbit". Tried many methods as per instructions, reboot device and phone, reinstall app but still same problem. Bluetooth and wifi is on.  Turned off other bluetooth in the house.  Requesting assistance.

[MarcoGFitbit]

Hello @grfman and welcome!, it's great to have you on board our Community! 

Having tried to restart your tracker and your phone, I would like to suggest checking the Bluetooth settings on your phone, if Charge 2 is on the list of paired devices, please tap on it and select Forget this Device. Then, restart your tracker one more time and leave it plugged in and charging. Try to set it up afterwards. 

I hope this can be helpful, give it a shot and keep me posted! 

[grfman]

Thank you.  It is not showing up as a paired device on my bluetooth menu.

[MarcoGFitbit]

Hello @grfman, I hope you're having a great day. 

Having tried several troubleshooting steps, including the ones suggested above, my best recommendation would be contacting our Support Team. Let them know about everything you've tried so far, I'm sure they will be more than happy to get you back on track! 

Let me know the outcome. 

[Biker_Bill]

Try following the advice given to forget the device in Bluetooth settings. Then hold down on the Fitbit app until the delete is presented. Delete it, then restart phone, re-install Fitbit app, and finally try pairing again. 

[MarcoGFitbit]

Hello @Biker_Bill, it's great to see you around! 

Thanks for letting me know about the steps you've performed so far. Was your tracker able to pair again? If not and after trying the troubleshooting steps, my best recommendation would be contacting our Support Team. Let them know about everything you've tried so far, I'm sure our team will be more than happy to get you back on track.

Keep me posted and let me know the outcome!