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Cannot post any pictures or stats from iPhone

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‎07-01-2020 06:46 - last edited on ‎07-02-2020 16:42 by Fitbit Moderator

‎07-01-2020 06:46 - last edited on ‎07-02-2020 16:42 by Fitbit Moderator

I have had a Fitbit Versa for 10 months. It is now 01/07/20. Since 11/12/19, I have been unable to post any pictures or stats from my iPhone. Despite multiple conversations with Fitbit Customer Service, they have been unwilling / unable to do anything about it. It is very frustrating. Despite having a ‘problem reference number’ they generally send me a standard response (which either shows they are not interested, or it is an automatic computer response, that means it is not read by a real person). They even sent me a very threatening email, but later apologised, saying the email was sent by mistake!!!!!!!   Has anyone else had such appalling customer service?? I would be very interested in knowing how other people have got on  when they report a problem. 

 

Moderator Edit: Clarified subject and updated label

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‎07-02-2020 16:55

‎07-02-2020 16:55

Hi @NickyN. Welcome to the Community Forums.

 

Thanks for sharing your thoughts about the Fitbit app and the experience with the Support team. I'm sorry that you're going through this situation and appreciate the time taken to work on this matter on your own. Please know that every feedback posted in the Community never goes unnoticed as it helps us to improve our products, services and overall environment.

 

To work on this together, may I know if you see an error message when trying to post any pictures or stats in the Fitbit app? If you do, please take a screenshot of that and attach it in your reply with the steps from this post. Also, make sure the Fitbit app is updated and provide me with the model and the OS/software version of your phone. This information will help me to further investigate.

 

I'll be around, keep me posted.

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‎07-03-2020 02:11

In response to LizzyFitbit

‎07-03-2020 02:11

At last! The problem seems to have finally resolved itself after 7 months. 🙂 Thank you.

Now all I need is my dead Versa to be replaced (under guarantee)🙁

Sent from Nicky's iPhone
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‎07-05-2020 12:04

In response to NickyN

‎07-05-2020 12:04

Hi @NickyN. I'm glad to see you here again.

 

Thanks for keeping me updated and I'm glad that the Fitbit app is now working well. About your Versa, I got in touch with our Support team and apparently they already took your case under their wings. Please keep an eye on your inbox, you'll get some information about your case.

 

I'll be around if you need anything else! 😊

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