Cannot set up

[rfo]

I am unable to set up my Fitbit Charge HR. On my iPhone, the following message appears:

Setting up your Fitbit Charge HR

Hold tight...this can take up to 10 minutes.

This message has been there for over 30 minutes.

What is taking so long?

[marlonbrando921]

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I kept looking through "help" and mine is working now. I did the steps to plug it back into the charger and hold the button 10-12 sec in order to reset the unit. It will show a v110 and Fitbit icon.   And I also turned off my iphone during that and when I turned it back on, everything was syncing fine!!

1. Plug your tracker into the charger, and make sure the other end of the charger is plugged into a working USB port.
2. Press and hold the button for approximately two seconds.
3. Continue to hold the button while removing the tracker from the charging cable.
4. Continue to hold the button for an additional seven to nine seconds, then release the button and immediately press it again to advance to the Error screen.
5. Press and hold the button until you see the “Erase” screen, then let go of the button.

The tracker will now turn off. You can turn it back on by pressing the button again or by plugging the tracker into the charger. You'll know the reset happened if the time on your tracker is 0:00. You can now set up your tracker using the instructions in Setting up your tracker with the Fitbit app for Android.

[MarreFitbit]

Welcome to the Community guys @marlonbrando921 @rfo, hope you're doing great! Was the issue solve after following @marlonbrando921's recommendation? Did you try something different? 

Let us know the outcome! 

[rfo]

Yes, it is working now.
Thank you!

Sent from my iPhone

[MarreFitbit]

Yay @marlonbrando921 , music to my ears! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice day!