Cannot turn on Location Services

[Jhyatt2019]

I have a new charge3 and keep getting reminders to set location services on my iphone6 to always allow for fit bit. When i go settings - privacy - location services - fitbit does not appear as an app using location services. I deleted app and reinstalled but no luck.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Jhyatt2019, welcome to the Community Forums. Thanks for the details provided and for already troubleshooting this situation. 

While your reading your post I was wondering if you receive the location services notification even though the location service on your iOS mobile device is on? Is your Fitbit app and iOS versions up to date? When was the first time you experienced this and how often you receive the notification?

I'd recommend tapping your Exercise tile in the Fitbit app, look to the upper left and tap the stopwatch icon. Now tap “Enable Location Services”, then open settings and make your selection. (If it doesn’t let you select always then select when using the app), now go back to the Fitbit app and answer WiFi prompt. Now  go directly to your iOS setting and now you can change it to always. 

Give this a go and let me know if these steps help you. 😉

[Jhyatt2019]

Thanks for your response. I couldnt find the route via stopwatch icon but suddenly the fitbit app did appear in my

locations list so i think all sorted! Thank you!

[MarreFitbit]

Hi there @Jhyatt2019, thanks for getting back. I'm very glad to hear that everything is working as expected. 😉

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!