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Versa 2 is now receiving notifications. Solved!

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‎01-07-2020 22:03 - last edited on ‎01-08-2020 17:20 by Fitbit Moderator

‎01-07-2020 22:03 - last edited on ‎01-08-2020 17:20 by Fitbit Moderator

I found the answer!! You have to have text previews turned on! I have an iPhone XS...

 

setting > notifications > messages > Turn message preview to always (Default)

 

It took me 3 weeks and endless hours on the phone with Fitbit doing resets and factory resets and uninstalling the app and reinstalling. The setting were all good but this was never given as a suggestion.. My 12 year old figured it out!

 

Moderator edit: Updated subject for clarity and format

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‎01-08-2020 16:46 - last edited on ‎10-10-2025 06:27 by Fitbit Moderator

‎01-08-2020 16:46 - last edited on ‎10-10-2025 06:27 by Fitbit Moderator

@salinascowgirl It's nice to see you around. Thanks for sharing the steps on how you solved the notifications issues. I'm sure this will help others. 

As a side note, you may want to check the main thread here to find more information about it. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-08-2020 16:51

‎01-08-2020 16:51

I have this turned on and have had it turned on. Still no notifications 

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‎01-09-2020 13:59 - last edited on ‎10-10-2025 06:27 by Fitbit Moderator

In response to Jennyly413

‎01-09-2020 13:59 - last edited on ‎10-10-2025 06:27 by Fitbit Moderator

@Jennyly413 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

If you have tried the troubleshooting posted in the main thread. It's recommended to try them once more and then let them know specific details about your experience there. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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