Cannot upload profile photo on iOS app

[JessicaK25]

I am trying to update my photo. I have read the guide but to no avail. IOS app doesn’t give an option to do so even though the guide says it can. Then online I pick a photo and adjust the thumbnail it never changes no matter how long I wait. Any advice or is this a Fitbit issue?

Moderator Edit: Clarified subject

[LZeeW]

@JessicaK25   This is a Fitbit issue.  Here is the path on your Fitbit app.  This is the least intuitive path I ever saw, by the way.

• Tap on the You icon in the lower right of you Fitbit app
• Tap on Family in the Community section
• Tap on You -- Main Guardian
• Change your photos there

I know this works.  I updated both of my photos in the last two weeks.

[JessicaK25]

Thank you that worked! Haha that was not where I was looking at all. 

[LZeeW · Accepted solution]

@JessicaK25   The path I wrote was suggested by a different user.  Surprise, surprise!  Fitbit's Help article has the path that makes more sense:

• Tap on the You icon
• Tap on Friends
• Tap on You

I swear there was a time period, after the app redesign, when Google was updating the Help articles, that these steps weren't listed in the Help article.

[LizzyFitbit]

@JessicaK25 It's good to see you here again. @LZeeW Thanks for your help!

@JessicaK25 Thanks for keeping us updated, I'm glad you were able to update your profile picture. To help other members, I'm going to mark @LZeeW's post as the Best Answer. If you want to meet new people and find interesting topics, I'd invite you to visit the Health & Wellness board.

Have a good weekend ahead!