Cardio Fitness Score not working properly.

[mightysparks]

About a month ago I checked my cardio fitness score and found that it was 26. Prior to this it was in the 40s, after having progressed from the low 30s through nearly a year of exercise and losing weight. It happened after one of app updates in Feb/March, but I don't check the cardio fitness score every day so I'm not exactly sure when it happened. Since then, the cardio fitness score has not moved, despite regular runs and exercise. I contacted Fitbit and was told to reset the tracker (which didn't help) and then was told there was nothing else they could do because I didn't know the exact date and time this happened. I recall a few others having a similar issue and am wondering if anyone was able to solve it and get it working again? I've tried deleting the app, removing the tracker from the app, and resetting the tracker, all to no avail.

Moderator Edit: Clarified Subject.

[RacheleBrown]

Hi

Mine has been the same since the last update. Have you found a solution to this? 

[MarcoGFitbit]

Hello @RacheleBrown thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @mightysparks I hope you're doing well. 😄

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far and for letting us know you've already contacted our Support Team about this situation. At this moment, I will forward the information you have sent to us to our team so they can take a better look at this situation. Once we have more information about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply.

[DanniLouise12]

Mine has also been the same since the last update, any news on when this will be fixed?