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Fitbit Flex 2 stopped syncing

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‎07-22-2019 20:47 - last edited on ‎07-23-2019 09:21 by Fitbit Moderator

‎07-22-2019 20:47 - last edited on ‎07-23-2019 09:21 by Fitbit Moderator

My flex 2 just stopped syncing steps. It was working perfectly until about 30 minutes ago. I’ve tried am restarting etc. Still stuck at the sane number which I k is is incorrect.

 

Moderator edit: updated subject for clarity

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‎07-23-2019 09:23 - last edited on ‎08-02-2025 08:37 by Fitbit Moderator

‎07-23-2019 09:23 - last edited on ‎08-02-2025 08:37 by Fitbit Moderator

@Jen128, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Flex 2 not syncing with your iPhone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 12:07

In response to AlvaroFitbit

‎07-23-2019 12:07

Thank you for the kind welcome and for responding. This is helpful! It looks like it may have resolved itself, although it did not track all of my steps reaching my goal yesterday. I will be keeping an eye on it and will try this if it happens again. Thanks so much!!


Jen128
Sent from my iPhone
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