Cardio Fitness score number replaced by range.

[ebonyk93]

Hi guys, I currently have a Fitbit ionic and I always use the GPS feature to track my runs. This week however, the app has changed my score of 41 to an estimate of 40-44. I went for a 3km run this morning and my time was 16:36mins. The run uploaded to the app all okay along with full GPS map and uninterrupted heart rate data. Unfortunately this did nothing to change my cardio Fitness from a range an back to a score. I’m pretty disappointed as the score was something that kept me motivated as I can see improvement over time, however now it only shows as a range I feel it’s not as effective. Does anyone have any idea why the app has changed my Fitness score from an exact point back to a range? I have also logged out and deleted the app, then reinstalled and logged back in but that has had no effect. Please let me know if you have any ideas or fixes, thanks 😊

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @ebonyk93, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us with as many details as possible. At this moment I would like to thank you for reporting this situation and providing us your feedback. Our team is always looking to improve the Fitbit experience and I have notified this to them so they can take a better look at this situation.

Once I have more information to share with you, I'll make sure to update this thread accordingly, in the meantime, if you see any more changes or if you have anything else to add, please feel free to reply! 

[avrilathens]

Same just happened to me

[MarcoGFitbit]

Hello @avrilathens, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I'll make sure to forward your information to our team as well and once we have more to share with you about this situation, we'll make sure to let you know through the official Forums. 

Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to reply. 

[Ctsparkles]

Mine has just done the same as of today

[lrelre]

IS there a fix to this?

[MarcoGFitbit]

Hello @lrelre , have a warm welcome to the Fitbit Community. 

I appreciate your particpipation in the Forums and for sharing your question with us. At this moment, we still don't have any updates related to this issue. Be sure that once we have them, we'll makes sure to post them here in the official Forums. 

Thanks for your patience and undderstanding, have a great day. 

[Smurzy]

Fitbit has been looking into this issue for months now. Can we get an answer as to whether its a problem with the app that needs to be (and is being) fixed or whether there is anything we can do ourselves to fix it? My partner has the same Fitbit (charge 2) and his is still showing his score rather than an age so it seems that only certain accounts are being affected. 

[runner_running_]

I’m having this same issue on my charge 2. Has fitbit still not figured this out nearly two years later?

[cbarrett]

I also have the same issue with my InspireHR. In fact, the Fitbit has never shown a number, only a range. I’ve logged dozens of long GPS runs over several months, wear my Fitbit to bed, etc. 

The customer service on this issue is very disappointing!

[Khya]

Same issue here. I’ve had my Fitbit in daily use for several months with a dozen or so GPS runs in the last month. Still stuck with a never changing range. Very disappointing.

Inspire HR

[Sammycs]

I had a score for 8 months and boom suddenly a range. Any fixes for this yet?

[runner_running_]

I checked the app one day a year later and it randomly decided to show a number again. The same day as my Fitbit’s floors counter started working again (also about a year later). So weird.