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Challenge don't get removed after finishing it.

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‎05-20-2018 09:22 - last edited on ‎05-22-2018 07:33 by Moderator Alum

‎05-20-2018 09:22 - last edited on ‎05-22-2018 07:33 by Moderator Alum

Hello, there is a Valley Loop Challenge that I finished 271 days ago. And it will not fall off! Is there anything I can do, I have tried to do as many challenges as it will let me, but this one will not go away! Does anyone have any ideas? It als shows up on Samsung!

 

Moderator Edit: Clarified Subject + Format.

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‎05-22-2018 08:11 - edited ‎05-22-2018 08:38

‎05-22-2018 08:11 - edited ‎05-22-2018 08:38

Hello @55Bar59, I hope you're doing well, it's great to see you around the Fitbit Community. Smiley Happy

 

Thanks for bringing this to my attention, it's possible the information in the app is not updating the correctly. Have you tried to force-close the app by double tapping the home button and swiping up the app? If that doesn't seem to do the trick, please log out from the app, restart your phone and log back in, then check if the finished Challenges have disappeared. 

 

Additionally, please make sure you're using the latest app version (currently 2.50). To check the version of the app currently installed on your phone go to Account > Help. If the app is out of date, updated it and check if the challenge disappeared.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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