help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Challenge invitations not showing in app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2018 20:57

‎08-23-2018 20:57

It’s been 2 hours since I got an email to say my friend had invited me to a challenge so I’m well within the 24 hour time frame. 

 

I have logged out of the app and restarted my phone, I’ve uninstalled the app and restarted my phone but it’s not worked. What else can I do?

Best Answer
0 Votes
2 REPLIES 2

‎08-25-2018 11:24

‎08-25-2018 11:24

Hello @MeganD96, thanks for joining us, it's always a pleasure to welcome new members to the Community. Smiley Happy

 

Thanks for letting me know about this issue affecting invitations to Challenges in the Fitbit app. Our team is aware of the problem and is working to resolve it as quickly as possible. In the meantime, as you're receiving the invites on your email, please accept them from there.

We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎01-16-2020 00:16

In response to MarcoGFitbit

‎01-16-2020 00:16

Ha ha, they're gonna solve this as soon as possible... Still not fixes after 1,5 years

Best Answer
0 Votes