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Challenge invitations not showing in app

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‎08-23-2018 20:57

‎08-23-2018 20:57

It’s been 2 hours since I got an email to say my friend had invited me to a challenge so I’m well within the 24 hour time frame. 

 

I have logged out of the app and restarted my phone, I’ve uninstalled the app and restarted my phone but it’s not worked. What else can I do?

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‎08-25-2018 11:24

‎08-25-2018 11:24

Hello @MeganD96, thanks for joining us, it's always a pleasure to welcome new members to the Community. Smiley Happy

 

Thanks for letting me know about this issue affecting invitations to Challenges in the Fitbit app. Our team is aware of the problem and is working to resolve it as quickly as possible. In the meantime, as you're receiving the invites on your email, please accept them from there.

We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply, I'll be happy to help. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-16-2020 00:16

In response to MarcoGFitbit

‎01-16-2020 00:16

Ha ha, they're gonna solve this as soon as possible... Still not fixes after 1,5 years

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