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Challenges are not showing the correct information.

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So I did a Weekend Warrior challenge this weekend which has now ended. I started up a Workweek Hustle which is on going this week. My Mum then invited me to join a goal day challenge today.

BUT here's where it all get very weird. I have three things showing on the Challenges page. At the bottom one box is completely blank except for the word 'Loading'. When I click on it shows me the 'Weekend Warrior' challenge I took part in and has ended. The next box up says 'Weekend Warrior' so you would think that THIS box would show the Weekend Warrior challenge but no which when I click on it is actually the 'Workweek Hustle' challenge I'm taking part in. And finally the top box says 'Workweek Hustle' is actually the Goal Day challenge for today.

 

What has happened here then? Please help. A bit frustrated

 

Moderator Edit: Clarified Subject / Format.

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Hello @Holly1983, it's a pleasure for me to welcome you to the Fitbit Community, it's nice to see new faces around. Smiley Happy

 

The situation you're describing seems very odd and I haven't heard of any issues of this kind affecting the Challenges. Nevertheless, I would like to suggest a couple of steps that might be helpful as it's possible the app is not updating the challenges' information correctly. 

 

I would like to recommend the following:

  • Force-close the Fitbit app by double tapping the home button and swiping up the app. If this doesn't seem to work, please:
  • Log out from the app, restart your phone and log back in. 

In case you're still experiencing this situation, please take a screenshot of the challenges you're able to see in the app as well as their content, that will be very helpful to me. 

 

I hope this can be helpful, give it a try and keep me posted. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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