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Challenges not showing on app after accepting invite online.

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‎04-04-2018 09:22 - last edited on ‎04-07-2018 11:16 by Moderator Alum

‎04-04-2018 09:22 - last edited on ‎04-07-2018 11:16 by Moderator Alum

I received an email for a challenge, but it’s not showing in the app. I’ve been using the challenges for quite sometime, but now it has become a problem. I logged out of the app, shut my phone down, restarted the phone, logged back in the app, and it’s still not working. I also have the most recent update of both the Fitbit app and the operating system on my phone. I have an iPhone 7plus, and a Fitbit Charge 2.

 

Moderator Edit: Clarified Subject.

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‎04-07-2018 11:51

‎04-07-2018 11:51

Hello @Ksossin, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, our team is aware of the problem and are working to resolve it as quickly as possible. In the meantime, when you receive a new invitation for a Challenge, please accept it through the Fitbit app. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-07-2018 11:51

‎04-07-2018 11:51

Hello @Ksossin, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, our team is aware of the problem and are working to resolve it as quickly as possible. In the meantime, when you receive a new invitation for a Challenge, please accept it through the Fitbit app. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-30-2021 10:57

In response to MarcoGFitbit

‎11-30-2021 10:57

Having this issue today!  Got email but challenge not showing on fitbit app

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