10-19-2017 15:16
10-19-2017 15:16
Is something wrong with the app? My steps are syncing but active minutes and my challenges haven't synced all day (for anyone in my challenges)
10-21-2017 05:29
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-21-2017 05:29
Hello @Jess6, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
Thanks for bringing this to my attention. Sometimes it's possible for the app not to load updated information about your stats, in which case I would like to suggest the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer10-22-2017 05:20
10-22-2017 05:20
Best Answer10-23-2017 05:16
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-23-2017 05:16
Hello @Jess6, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad. ![]()
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
Best Answer