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Changed from Android to iPhone and Premium is gone

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‎02-06-2022 07:00 - last edited on ‎02-07-2022 11:56 by Fitbit Moderator

‎02-06-2022 07:00 - last edited on ‎02-07-2022 11:56 by Fitbit Moderator

I changed from Android to I phone and my premium was gone after a new month started. Do I need to redo my subscription?

 

Moderator Edit: Clarified subject

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‎02-07-2022 12:04 - last edited on ‎02-27-2024 03:34 by Fitbit Moderator

‎02-07-2022 12:04 - last edited on ‎02-27-2024 03:34 by Fitbit Moderator

@KRL22 Welcome to the forums.

Thanks for bringing this to our attention. Before anything else, let me clarify that Premium is attached to your Fitbit account so you should be able to see the same features regardless on any mobile device you're using to log in.

That being said, did you make sure to use the correct email address and not a different one on your iPhone? To check this information, let me recommend this help article. If by any chance the issue persists, my best advice is to get in touch with our Support team so they can investigate and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

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