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Changing Fitbit devices

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‎10-06-2021 16:38 - last edited on ‎10-07-2021 07:22 by Fitbit Moderator

‎10-06-2021 16:38 - last edited on ‎10-07-2021 07:22 by Fitbit Moderator

Not sure why, but I did the setup as listed above, has worked for the last few months, but now the Fitbit ap is looking for the old device. How do I get it to see the new versa2. It is connected to Bluetooth on my iPhone, but Fitbit is still looking for the charge2

 

 

Moderator Edit: Clarified subject

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‎10-07-2021 07:38 - edited ‎10-07-2021 07:38

‎10-07-2021 07:38 - edited ‎10-07-2021 07:38

Welcome! It's great to see you around @Fargher5. 

 

Thanks for the details shared on your post and for the troubleshooting tried prior posting. If you are no longer using your Charge 2, I'd suggest removing it from your Fitbit account and from Bluetooth settings, so the Fitbit app is able to sync only with the new Versa 2. You can do the following: 

 

  • open the Fitbit app and tap the Today tab and then tap your profile picture.
  • Tap on Charge 2, scroll down and then tap Remove This Charge 2. 
  • Go to the Settings and tap Bluetooth → Tap Charge 2 and then Forget this device.

 

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

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‎10-07-2021 07:38 - edited ‎10-07-2021 07:38

‎10-07-2021 07:38 - edited ‎10-07-2021 07:38

Welcome! It's great to see you around @Fargher5. 

 

Thanks for the details shared on your post and for the troubleshooting tried prior posting. If you are no longer using your Charge 2, I'd suggest removing it from your Fitbit account and from Bluetooth settings, so the Fitbit app is able to sync only with the new Versa 2. You can do the following: 

 

  • open the Fitbit app and tap the Today tab and then tap your profile picture.
  • Tap on Charge 2, scroll down and then tap Remove This Charge 2. 
  • Go to the Settings and tap Bluetooth → Tap Charge 2 and then Forget this device.

 

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎10-07-2021 07:52

In response to CindyMFitbit

‎10-07-2021 07:52

Thank you so much,problem solved.
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‎10-07-2021 08:44

In response to Fargher5

‎10-07-2021 08:44

@Fargher5 Thanks for your response. 

 

I appreciate for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced.

 

Have a nice day! 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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