Changing user on fitbit blaze

[danielrelf]

Hi all. Bought my son a fitbit blaze and he has shown little interest in it. I would like to now set it up on my account but am having trouble pairing it with my iPhone. Not sure if I need to do a factory reset or not as resetting the device does absolutely nothing. If anyone knows how to change users I would appreciate your help.

[SunsetRunner]

First, remove the device from his account. Then, add it to yours. You can remove it on this page at the bottom.

[Rich_Laue]

Log into the account and through the app do the add tracker routine. 

[RobertoME]

Hi there @danielrelf, welcome aboard to our Community. I've seen @SunsetRunner and @Rich_Laue have provided you great tips to add your Blaze to your account. So I wonder how it goes? Were you able to pair your tracker using your iPhone?

Note that in order to pair your tracker is not require a Factory reset or any additional procedure. This only applies if the tracker is giving you an error. On your iPhone you need to have the Fitbit app. If you already have an account with Fitbit, log in to your account  and go to the Account tab > Tap Set Up a Device and follow the onscreen instructions.

If you need more help come back here. I'll be around.

[Jwange]

Same situation here.  Created new account and sync'ed to device.  Data still has not cleared on watch and when sync'ed with phone , still displays previous user's data.  How do I reset all that for a clean start?

[Rich_Laue]

What daya are you seeing on the new Ditbit users account @Jwange

[Jwange]

All the data from previous user i.e....miles, calories burned, etc 

[RobertoME]

Hello @Jwange, I saw you are new around so let me start by giving you a warm welcome. Certainly this is odd, since when you paired a tracker to a new account you should not be able to see previous data.

In this case there is not an option to clear all the information, since this data is stored in our servers and not locally on your mobile device or computer. My recommendation is to make sure you are using the new account credentials and try to set up your tracker as a new device.

In the following post I explained the steps for this process. You might be interested in the iOS section.

Hope this helps and don't forget to let me know how it goes.