Charge 2 Bluetooth issues

[Platogirl5982]

Are you able to connect to two devices at the same time? I have a charge 2 and have the Fitbit app on both my iPad mini 4 and my iPhone 6. I can not get them to pair through Bluetooth at the same time. Example when I'm home, it's connected to my iPad, but once I leave home it'll switch to my iPhone. When I come home, I'm having difficulty reconnecting to my iPad. Unless I turn off the Bluetooth on my phone and then reboot my tracker. This happens everyday. I've tried reconnecting and it fails. I've rebooted my iPad. I've rebooted my tracker. I've deleted the Fitbit app and reinstalled it. I've "replaced" the tracker through setup. And still this happens everyday. Help!

[Kmransom123 · Accepted solution]

@Platogirl5982  Yes - the tracker can only connect to one device at a time.  You will have to turn off bluetooth on one device to sync to the other.  (And vice versa to switch back)

[Platogirl5982]

Awesome! Thanks so much!