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Charge 2 Heart Rate

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‎10-15-2016 02:53

‎10-15-2016 02:53

Hello! My Charge 2 issue right now is that even though my fitbit is displaying my heart rate on the device and syncing to the app, the heart rate on the app is stuck at 79, it's not working. Is there something I can do to fix that? I tried resetting and that didn't help. Thanks!
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‎10-16-2016 16:48

‎10-16-2016 16:48

Welcome to the Fitbit Community @Hdelhanna. It's great to have you here. There might be an issue with the connection between your tracker and the app. I would recommend setting up your Fitbit Charge 2 as a replacement device.

 

Additionally, make sure you have the latest version of the Fitbit app. Let me know how it goes.

 

I moved this thread to the iOS app board because it's more related to the topic. Hope to see you around more often. Smiley Very Happy

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