Charge 2 Unable to receive notifications.

[Loribedori]

My Charge 2 used to notify me of incoming text messages and phone calls. It recently stopped the notifications. I followed the fixes for this on some older posts, but they didn't fix my issue. My notification center on my iPhone 7 is set to "Allow Notifications", "Show in Notification Center" & "Show on Lock Screen". I restarted my Fitbit. I restarted my phone. I deleted the App. I deleted the device off my phone and reinstalled everything. Still no text notifications and no call notifications. Everything else seems to be working fine - the Charge 2 is paired with my phone and syncs with no issues. HELP?!?!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Loribedori, I hope you're having a great day, thanks for stopping by the Community! 

If you have already tried to set notifications once again in the Fitbit app and have checked that everything is fine with your phone, it's possible your Charge 2 is currently on "do not disturb" mode. To check this, please press the button on your tracker for 2 seconds while on the clock face, a vibration and a message will let you know if notifications have been turned on or off. 

I hope this can be helpful, give it a try and let me know the outcome!

[Loribedori]

Thanks SO MUCH for the response. That did the trick! Perhaps I mistakenly turned them off on the Fitbit.

[MarcoGFitbit · Accepted solution]

Hello @Loribedori, thanks for taking the time to reply, I'm very glad notifications are now working on your Charge 2. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!