Charge 2 Won't Set Up

[a_elliott18]

I have a Charge 2 that stopped syncing. I restarted the actual Fitbit, deleted the app and reinstalled it, shut the bluetooth off and on, turned phone on and off, I've done everything. Somehow my Fitbit Charge 2 became disconnected to the app, the app and the Fitbit are no longer connected. So I have tried multiple times to reset up my Fitbit Charge 2 to the app. (The Fitbit is still fully charged). 

When I try to go to reset up my Fitbit Charge 2 to the app, it makes me do it as a new device. I follow the steps along and when it ask for me to type in the number on the Fitbit screen the app won't accept the number and says Error, then it gives me a new number and the same thing happens. When I log into my account on my laptop, it says no devices paired/connected. 

How do I fix this as I want this fixed asap. 

I love my Charge 2, I had a Charge 3 but I did not like it so I got the Charge 2 brand new over a year ago. I have taken very well care of it. My phone is an iPhone 8 and it is up to date on the iOS. 

How do I fix this? I would desperately like some real help and answers please. 

[LizzyFitbit]

Hi @a_elliott18. Welcome! It's great to see a new face around.

Thanks for taking the time to troubleshoot your Charge 2 and sharing more details about its behavior. I understand how you're feeling about your tracker not connecting correctly. While sharing your details I was told that our Support team took your case on their hands and worked with you over the phone. Be sure that your case is on good hands, and don't hesitate to let me know if you need anything else.

See you around.