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Charge 2 bluetooth issue

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‎10-31-2016 00:49

‎10-31-2016 00:49

I discovered my Charge2 wasn't syncing to my iPhone after noticing there hasn't been any sleep data for over a week. I then saw that the last sync time was a week ago. Since then I have been on a hunt for a solution.

 

1) When in app - the steps data were syncing, I turn to Account and underneath the all-day sync button, I can see it was trying to sync, when the bar went about 30%, it lost connection with the device and went back to "waiting" and then restarted the syncing, and repeated every time when it hit about 30%.

 

2) Tried disconnecting bluetooth, forget device, etc. - didn't work.

 

3) Restarted Charge 2 - didnt' work.

 

4) Uninstall and resintall app - didnt' work.

 

5) Then I deleted Charge 2 from my account and tried to set up as a new device - didn't work - couldn't get pass the screen after I entered the verification code - stuck at trying to connect.

 

6) Tried setting it up on my mac - didn't work - couldn't get pass after I entered the verifiation code - it said Charge 2 broke the connection.

 

Now I am stuck with a Charge 2 that cannot be used. 

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3 REPLIES 3

‎10-31-2016 08:51

‎10-31-2016 08:51

I have the same exact problem and have been looking for a solution for about a week.  I've completed the same steps as you and am at a loss....I hope someone can help us or I'll need to return the device.

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‎10-31-2016 10:13

‎10-31-2016 10:13

Hi @notrunningyet, I am sorry to hear about the troubles you are experiencing with your Charge 2 and thanks for troubleshooting. I'd recommend the following steps:

1. Restart your Charge 2.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process mentioned here to re-pair your tracker to your account.

If the steps above don't help, I'd then recommend reaching out to Fitbit Customer Support for additional help. 

@AnnC78 I think you are experiencing something a little different, but the steps below should get you back on track:

1. Force quit the App.

2. Open your iOS settings > turn off Bluetooth for 10 seconds > turn Bluetooth back on.

3. Open the Fitbit App to initiate a sync.
4. If for some reason your tracker doesn't sync, I'd then recommend restarting your mobile device and open the Fitbit App again to initiate a sync.
5. If steps 1-4 don't help, I'd then recommend restarting your tracker.

Hope this helps you both out!

Derrick | Retired Moderator, Fitbit
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‎03-07-2017 17:33

In response to AnnC78

‎03-07-2017 17:33

@AnnC78 wrote:

I have the same exact problem and have been looking for a solution for about a week.  I've completed the same steps as you and am at a loss....I hope someone can help us or I'll need to return the device.

@AnnC78 wrote:

I have the same exact problem and have been looking for a solution for about a week.  I've completed the same steps as you and am at a loss....I hope someone can help us or I'll need to return the device.

 

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