12-15-2016 22:06
12-15-2016 22:06
I have had my Blaze barely a week. I did last night update my iPhone. Today it was working fine. Tonight it is frozen on the clock page. I can't get it to swipe, change "pages" or anything, I tried the reset several times tonight (left button with lower right button for approx 15 seconds). Nothing is working.
12-16-2016 03:09
12-16-2016 03:09
It's great to see you participating in our Community @CarCar5. Thanks for troubleshooting this inconvenience by yourself. If your tracker is frozen, I recommend restarting it a couple of times more. If this procedure definitely doesn't work, feel free to get in touch with our support team, for a faster response you can contact them via phone or chat.
Let me know the outcome.
12-16-2016 08:42
12-16-2016 08:42
I wore it till it completely ran out of charge. Then charged it. I uninstalled app then got it all back syncing. Now after charging it, it seems fine. Plus resyncing and everything. It seems to be working fine now.
03-07-2017 19:40
03-07-2017 19:40
I have noticed you keep giving the same advice "restart the device" that is impossible if it is frozen.