07-19-2018
08:01
- last edited on
07-22-2018
11:43
by
DavideFitbit
07-19-2018
08:01
- last edited on
07-22-2018
11:43
by
DavideFitbit
My firbit charge 2 isn’t syncing with my app it keeps saying it’s looking for it but won’t upload what I’ve done anyone know how to fix this. I’ve logged in and out, wiped my Fitbit deleted the app and re downloaded any help would be great it’s so annoying
Moderator edit: subject updated for clarity
07-19-2018 08:11
07-19-2018 08:11
Mines the same, won’t find it when syncing. Must be a Fitbit problem.
07-19-2018 08:25
07-19-2018 08:25
It’s just really annoying and there is nothing that seems to be a solution to the problem it’s now been 2 days .
07-19-2018 09:34
07-19-2018 09:34
Just reset my Ionic and it’s now synced.
07-19-2018 10:43
07-19-2018 10:43
Hmmmmm wondering how I do this on charge 2 hmmmmm
07-19-2018 15:02
07-19-2018 15:02
Mines the same! Doesn’t resetting it wipe your stats?
07-23-2018 11:16
07-23-2018 11:16
Hello @Ace024 and @Achunara, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @LydfordLady, I hope you're doing well.
@LydfordLady, I appreciate you have come back and let me know that after restarting your Ionic is now syncing, I'm very glad.
@Achunara and @Ace024, thanks for bringing this to my attention, since when have you experienced this issue? Have you restarted your Charge 2 and your phone already? If so, I would like to suggest you to check the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
07-23-2018 12:24
07-23-2018 12:24
I uninstalled mine and reinstalled it, and it finally worked. Sorry that didn’t work for you 🙁
07-24-2018 08:10
07-24-2018 08:10
Hello @KellyHicks1129, I hope you're doing well, thanks for joining the conversation, I'm very glad to know your issue has now been resolved!
If there's anything else I can do for you, please feel free to reply, I'll be happy to help.
Happy stepping!
07-24-2018 14:47
07-24-2018 14:47
I have tried everything suggested and my charge 2 hr will not sync with my iPhone 6
07-24-2018 23:42
07-24-2018 23:42
07-25-2018 07:38
07-25-2018 07:38
Hello @Emtjones1964, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community! It's nice to see you around too @Achunara, thanks for taking the time to reply!
@Achunara, I appreciate you have come back and let me know your issue has now been resolved, I'm very glad!
@Emtjones1964, thanks for trying the troubleshooting steps I've provided earlier.
At this moment I would like to suggest you to set up your Fitbit device as a new device to reset the connection between the phone and the Fitbit device. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and let me know the outcome.