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Charge 2 not charging

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‎08-13-2019 13:23 - last edited on ‎08-14-2019 06:08 by Fitbit Moderator

‎08-13-2019 13:23 - last edited on ‎08-14-2019 06:08 by Fitbit Moderator

So I downloaded the app update and now my charge 2 will not charge up. It worked fine before I updated. 😢🙁

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-14-2019 06:09

‎08-14-2019 06:09

@Sbrown0728, it's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 not charging. The app can't affect the physical battery on your device. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-14-2019 08:04

In response to AlvaroFitbit

‎08-14-2019 08:04

I cleaned it and have chargers it in different things for over night. And still nothing. The battery just flashes with a ! Point flashing in the middle of it. 

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‎08-15-2019 04:37

In response to Sbrown0728

‎08-15-2019 04:37

Following mine is doing the same thing. 

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‎08-15-2019 05:24

In response to CoryIsakson

‎08-15-2019 05:24

I wish they would get it fixed. Didn’t have this problem before the last update

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