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Charge 2 not syncing correctly, not receiving Notifications.

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‎10-26-2017 17:37 - last edited on ‎10-28-2017 07:07 by Moderator Alum

‎10-26-2017 17:37 - last edited on ‎10-28-2017 07:07 by Moderator Alum

After syncing my Charge 2 with my iPhone, I got some notifications pushed from my phone to my Charge 2. Then it stopped sending notifications and then my phone stopped accepting calls and texts. The Charge 2 also doesn't sync data for more than 12 hours or so before I have to reset my phone.  What the h?

 

Moderator Edit: Clarified Subject + Format

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‎10-28-2017 07:38

‎10-28-2017 07:38

Hello @Faustess, have a warm welcome to the Fitbit Community, it's great to see new faces around. Smiley Happy

 

If your Charge 2 is not receiving Notifications, please make sure it's not currently in the Do Not Disturb mode by pressing down the button on your tracker for 2 seconds while on the clock face. A message and a vibration will let you know if Do Not Disturb has been turned off or on. 

 

Now, when it comes to the syncing issue, I would like to suggest you the following:

 

  1. Restart your Charge 2
  2. Restart your phone
  3. Restart Bluetooth on your phone by going to Settings > Bluetooth.
  4. Enable All-day sync in the app so the connection between the tracker and phone improves. Enable it in the app by going to Account > Charge 2 > All-day Sync.

If these steps don't see to work correctly my best recommendation would be setting up your tracker as a new device to completely reset the connection between the phone and your Charge 2. Don't worry, none of the information previously stored in your account will be deleted. 

 

To set up your tracker as a new device:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.

Then, you can go to Account > Charge 2 > Notifications and enable them once again to reset this feature as well.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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