Charge 2 not syncing since new update

[KellyHicks1129]

I can now log food with the new update, but nothing will syncs correctly. It will pop up then disappear. It’s also not logging my steps for my challenges. 

[ACG]

Hello @KellyHicks1129

Try and restart your Charge. 

First restart has always worked for me, but some has stated to restart it 2-3 times to correct this. 

[MarcoGFitbit]

Hello @KellyHicks1129, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you @ACG, thanks for all your help.

@KellyHicks1129, thanks for bringing this to my attention, since when have you experienced this issue? Have you restarted your Charge 2 and your phone already as @ACG suggested? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[KellyHicks1129]

I had to uninstall it and reinstall it again and it finally synced. Hopefully that’s the end. 

UPDATE:

When you say restar the charge, what do you mean? 

[MarcoGFitbit]

Hello @KellyHicks1129, I hope you're doing well, thanks for taking the time to reply and let me know your issue has been resolved after uninstalling and reinstalling the app, I'm very glad. 

When I mentioned to restart your Charge 2 I was referring to these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.

The link was included in my previous post. 

If there's anything else you might need, please feel free to reply, I'll be happy to help.