Unable to get Sleep Stages after updating the app.

[aegisrose]

Hello Community,  has anyone experienced issues recording sleep? I updated to the 2.53.1 version of the app, and I've received "simplified" sleep details.
Battery was 60% or more
Watch placement was where it always is... pretty high up on my wrist and reasonably tight.

Moderator Edit: Clarified Subject.

[Casse]

It seems this fix yesterday for the food screwed up tracking sleep. My fitbit shows no sleep log for last night!!!!

[SunsetRunner]

Yes mine is tracking simplified since update.

[Achunara]

My apps completely stopped syncing! 

[aegisrose]

Hi Achunara, Mine is sync'ing other things, and this morning, it seems that the sleep tracking was normal.  I haven't done anything different.... My iPhone is at iOS 11.3 and the app is at 2.52.1

Maybe try completely restarting (not resetting) the versa?  And then restarting the phone itself?  hope the reboots work!

[MarcoGFitbit]

Hello @aegisrose and @Achunara, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to have you on board @Casse and @SunsetRunner, thanks for joining the Fitbit family! 

I appreciate you have brought this to my attention. Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

• For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
  • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
• Do you have at least 3 consecutive hours of sleep?
  • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
• Your tracker's battery isn't at a critically low level prior to falling asleep.
• Your device is tracking and syncing heart rate data.
  • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

[aegisrose]

Thanks for your post Mark.   Mine just sort of started working again.  I did check those settings / info you mentioned; however, none of those applied to me.   In my particular case, it was "ghost in the machine"    A simple reboot may work for users that have the same issue, but none of the scenarios apply.  Cheers!

[MarcoGFitbit]

Hello @aegisrose, I hope you're doing well, thanks for taking the time to reply and let me know that after restarting your device resolved the issue, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!