Charge 2 not syncing sleep with the Fitbit app.

[SunsetRunner]

Woke up this morning and my Fitbit is not syncing last night's sleep with my iOS app. Using iPhone 6 with the latest software update. The iOS app just continues to show "How did you sleep?" in the sleep section on the iOS dashboard.

Have tried the following to resolve with no change:

-Reset the tracker by plugging into my computer with my charging cable

-Disconnected tracker from Bluetooth and reconnected  

-Removed Charge 2 from Fitbit iOS app and re-added 

-Restarted my iPhone

It was only when I added my sleep log manually, that the iOS app calculated and my sleep stages and now shows last night's sleep on the dashboard with full stats.

Has anyone experienced this and know how to fix it? Not being able to automatically sync my sleep is a problem.

Much thanks.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @avensis and @SunsetRunner, I hope you're doing well, it's nice to see you around. 

I appreciate you have taken the time to share your experience and for letting us know the troubleshooting steps you've tried so far. Is your tracker syncing other information correctly or are you having trouble syncing more than the sleep logs?

At this moment, I would like to suggest you to go to the Sleep Section of the online Dashboard and check if your sleep is showing up here. If it is, try the following in the app:

• Force-quit the app
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

Hello @MarcoGFitbit, 

Yes, the tracker is syncing all other information correctly. My sleep is also showing on the sleep section of the online dashboard. Have tried the steps you have mentioned already. 

Syncing seems to be back to normal this morning. 

The problem looks to be limited to 12/09/2018 where sleep had to be entered manually for sleep data and stages to calculate and reflect.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're having a great day, thanks for coming back and keep me updated about this situation. 

At this moment I'll make sure to forward your information to our team so they can check this further, fortunately as you mentioned, this issue seems to have affected only one day. However, in case you experience this issue again, please let us know. 

Thanks for your patience and understanding, please keep us updated!