Charge 2 not syncing with iOS 12.1

[Faeiz]

iPhone X running iOS12.1

Charge 2

Fitbit app 2.80

Pull down to synch immediately exists and DOES NOT synch Alarms, Sleep Activity, clock face changes.

However number of steps DOES synch.

Tried restating both Charge 2 and iPhone multiple times.

Tried turning off Bluetooth and on again.

Tried repairing the two devices.

I took an old iPhone running iOS 11 and set it up with the same Chathe 2 and all synching works fine.

Any idea what the issue is?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Faeiz, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience and the troubleshooting steps you've tried so far with us. At this moment, I would like to suggest you to set up your tracker as a new device on your phone. Before setting it up, go to your old phone's Bluetooth Settings and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then follow these steps on your phone with iOS 12.1:

1. Restart your Charge 2 once again.
   
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Faeiz · Accepted solution]

Thanks, I had already tried all of these options. I discovered that recently I had changed the time and date on my iPhone (rather than having it set automatically) and that must have messed things up with the Fitbit app. I changed the setting back to “Set time/date automatically” and reinstalled the Fitbit app and it is working now.

[MarcoGFitbit]

Hello @Faeiz, I hope you're doing well, thanks for taking the time to reply and let me know your issue has been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!