Charge 2 not syncing with iPhone 8+

[Buggysmom2]

I upgraded to iPhone 8plus and Fitbit charge 2 won’t sync. I have tried all of the recommendations and no luck. I don’t know how to turn FITB off though.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Buggysmom2, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation. Would it be possible for you to let me know which troubleshooting steps have you tried so far? Have you restarted your Charge 2 and your phone already? This information will be very helpful for us to check this further and determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Buggysmom2]

Yes I did but I figured it out. I had to remove it on my Bluetooth settings on my old phone and it worked great after that. But I do want to know if it’s possible to completely turn my FITB off on the device? And I read on one post that they have a reset button, where is that?

Sent from my iPhone

[MarcoGFitbit]

Hello @Buggysmom2, I hope you're doing well, thanks for taking time to reply. 

I appreciate you have come back and let me know that after removing the device from your phone's Bluetooth Settings, it started working normally. Please note that Fitbit devices can't be turned off. If you'd like to restart it, follow these instructions: How to restart your Charge 2. 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply.