Charge 2 not syncing with iPhone X

[Gretchen69]

My charge2 has stopped syncing with my iPhone X 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Gretchen69, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, have you tried to restart your Charge 2 and your phone recently? If so, I would like to suggest you the following:

• Restart your Charge 2 once again, only this time leave it plugged in and charging.
• Turn off the Bluetooth on your iPad for 15 seconds, then turn it back on.
• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices that might interfere with the setup process.

If you have checked this and your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between the Charge 2 and your iPhone X. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device: 

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.