Charge 2 not syncing with iPhone or iPad.

[Stampingmomma]

My Fitbit stopped syncing with my phone and iPad in June. I now have a new IPhone and it will not connect to anything.  Very frustrating. Help please

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Stampingmomma, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, since when have you experienced this issue? Have you restarted your Charge 2 and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone and iPad and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Stampingmomma]

I've followed all your suggestions. It is not connecting , not locating device.

It stopped tracking on June 18th. Prior to that I had no issues with it . This is my third Fitbit which I received this past Christmas , but due to these issues it will be my last I'm afraid. It would appear from all the comments that this is not an isolated issue.

Thank you for any help getting this problem resolved.

Joan Buckler

Sent from my iPad

[MarcoGFitbit · Accepted solution]

Hello @Stampingmomma, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back after trying the troubleshooting steps I've provided earlier. At this moment I would like to ask you to try to set up your Charge 2 as a new device to reset the connection between your Charge 2 and your phone. Don't worry, all the information already synced to your account will still be there and you won't have to start from scratch. 

To set up your Charge 2 as a new device:

1. Go to the Bluetooth settings on your phone and your iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone and turn off your iPad.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.
6. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome!